Quationair on Airtel Broadband Customer Satisfaction Essay

QUESTIONNAIRE BASED ON CUSTOMERSATISFACTIONNAME OF THE ORGANISATIONADDRESS / OFFICE (1) . discriminate OFFICE / HO ..( INDIA / ABROAD)CONTACT NO. (S).. (1) (2) INFORMATION COLLECTED FROM DESIGNATION/ E-MAIL ID .NO. OF INTERNET USERS ..HOURS OF USAGE PER DAY. ** ABOUT YOUR ORGANISATION constitution ADMINISTRATOR.... IT MANAGER .1. Overall, how do you feel about your experience with BHARTI as your Internet Service Provider?Excellent Very Good Good Fair Poor 2. Rate the following aspects of your internet alliance from BHARTIExcellentVery GoodGoodFairPoorReliability Speed Busy signals Disconnects 3 In speaking with your obtain representative, how would you rate the following as friendly, as professionalism or as in enkindle in firmness your trouble? a. FriendlyAs friendly as I expected Friendly Average Less friendly than I expected Unfriendly N/A b. ProfessionalismAs professional as I expected Professional neither professional nor unprofessional Less professional t han I expected Unprofessional c. Interest in solving your problemAs interested as I expected Very interested Interested Neither interested nor uninterested Uninterested 4.When solving your problem, how would you rate the information provided? Extremely well presented and understandable Well presented and understandable Sufficient to solve the problem Difficult to understand Extremely unmanageable to understand N/A 5. Understanding of the problemVery satisfied that my problem was understood Somewhat satisfied that my problem was understood Unsure that my problem was understood My problem was not understood Did not have the ability to solve my problem 6. Was your problem solved on this call?Yes No Do not remember Other ___________________________________7. If your answer to the antecedent question was no, why?The problem was caused by a piece of software other than Bharti software. The problem was due to a network or server outage. The problem was with my system or phone lines. I got transferred to someone who could fix my problem. I got frustrated and decided it was not worth fixing myProblem. The rep lacked the knowledge to contract the problemsWith my Bharti software and connection correctly. Other ___________________________________8. If you needed to contact Bhartis good support again and were given the option to speak with this representative, would you?Yes No Undecided 9. How would you rate Bharti technical support as compared to that of other companies? Much better than other companies technical support. Better than other companies technical support. About the same quality as other companies technical support. Worse than other companies technical support. Much worse than other companies technical support. I have never contacted another company for technical support. N/A